Coordination and Collection Specialist

Cindy Nelson has over 15 years experience in the Health Insurance industry where she held management positions in customer service. Her varied work experience brings a tremendous amount of value to our top tier team. As a licensed adjuster, she understands the customer and is able to assist with clinical care, cost and concerns. As a correspondence coordinator, she was responsible for replying to governmental inquiries, subpoenas and deposition if legal actions were necessary. She understands the importance of documentation and objective measures. Mrs. Nelson’s position as a Senior Field Auditor provided her with great insight into billing and collections and the importance of communication and detail. As a Grievance and Appeals Analyst, she replied to escalated inquiries requiring specialized research and response. She is able to provide support and explanation to our injured workers. Mrs. Nelson also has 10 years of experience in work injury management and therapy billing/collections.